How To Handle Objections

You know objections are just part of the sales process. That doesn't mean you have to like them. It just means you have to deal with them. All that is needed on some customer objections are clarification of an issue. Others require a litte something more to handle. When you run into the second type use the Feel, Felt, Found method. Here's how it works. The custom states an objection. You say Mr Jones I can see how would feel that way. I have had other people that felt the same way as you do. (This is the Important part) What these others have found after looking closer is....(You fill in the blank). That is why they have now become our most dedicated customers. They tell me they are glad to have made the decision to go with our company. I believe you will have the same experience as they did. Using this method takes a lot of steam out of the objection by first agreeing with the prospect. Then you explain the reason he needs what you offer.